These are Petty Italia's general conditions of sale. These conditions will apply to all orders placed through the online shop www.pettyitalia.com

By placing an order, the Customer accepts the applicability of these conditions to the contract stipulated with Petty Italia. These conditions explain the rights and obligations of the parties, for this reason, it is important that you take the time to read these conditions carefully.

Order processing and shipping

All orders regularly placed from Monday to Friday. Petty Italia will do everything possible to process, ship and deliver the order as quickly as possible after receiving the payment.

Orders are delivered to the shipping address indicated by standard international mail. The delivery period as shown on the website is indicative. External factors, such as internal availability, payment method and weather conditions, may affect the delivery period.

Petty Italia takes great care to ensure that its products are shipped correctly. If the Customer should unexpectedly receive incomplete or damaged products, we ask to be contacted immediately.

Petty Italia makes every effort to display its products on its website as accurately and completely as possible. However, it is in the nature of the products offered that there may be differences (such as differences in colour) between the image of the products on the website and the product that has been delivered, should the Customer request the right of return as described in these Conditions.

Policy and Returns

To ensure full customer satisfaction, Petty Italia accepts returns within 7 days of purchase. If the customer for any reason is not happy with the product purchased, he can request an exchange of goods, a voucher for the amount spent or a refund.

How to request a return

The request for a return must in any case be reported in writing via email by writing in the subject "Request for return" and mentioning the date and order number. You will receive a response within a very short time with acceptance or refusal, depending on the case, together with clear instructions for making the return. No returns will be accepted unless previously authorized in writing (email). Requirements necessary to obtain a replacement or refund.

All returned products must maintain the characteristics they had at the time of purchase, therefore they must be in "like new" condition and ready to be resold. Must have all original seals, tags, boxes or wrappers intact. In the absence of this important requirement, the product will be considered "used" and will therefore be returned to the sender with a charge for transport costs.